Refund policy

RETURN POLICY
Last updated October 08, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at plantessentials.in@gmail.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

 

Plantessentials

Attn: Returns
RMA #
401, C-Wing, Devashree Park, Kolshet Road, Thane (West), 400607, Maharashtra, India Thane, Maharashtra 400607
India.

 Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS
The following items cannot be returned or exchanged: 

  • Opened Items
  • Used Items
  • Items cannot be returned after 3 Days from date of delivery (including date of delivery)

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 Please Note

  • Sale items are FINAL SALE and cannot be returned.
  • Only defective, broken or expired items are eligible for a refund/return. Items need to be returned in original packaging as received by the customers. Opened or used items will not be accepted.

 

QUESTIONS

 If you have any questions concerning our return policy, please contact us at:
+918169639796
plantessentials.in@gmail.com